Privacy Policy

This Privacy Policy explains how Khatore Pharmaceuticals Pvt. Ltd. (“Khatore”, “we”, “us”) collects, uses, shares and protects personal information when you visit khatorepharma.com, make an enquiry or place an order. It is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

By using this website, you agree to the collection and use of information as described in this policy.

1. Information we collect

• Information you give us: your name, email address, phone number, delivery address (city, state/region, postal code and country), and any message you send through our enquiry form, email or WhatsApp.
• Order information: the products you order, quantities, prices, and the status of your payment and delivery.
• Payment information: payments are processed by third-party payment gateways (such as PayU and PayPal). Your card, UPI or bank details are entered on the gateway's secure page and are not stored by us. We receive only a confirmation of the payment and a transaction reference.
• Technical information: your approximate country, derived from your IP address, so we can show prices in the correct currency; and basic usage information such as pages viewed, collected using a temporary session identifier.

2. Cookies and browser storage

We use your browser's local and session storage to keep the contents of your shopping cart and to group page views within a single visit. You can clear this storage at any time through your browser settings; doing so will empty your cart.

3. How we use your information

• To process, confirm, ship and support your orders.
• To respond to your enquiries and provide customer service.
• To show prices and payment options that apply to your country.
• To prevent fraud and keep our website and transactions secure.
• To comply with our legal, tax and regulatory obligations.
• To improve our website and services.

We do not sell or rent your personal information to anyone.

4. Who we share it with

We share personal information only as needed to run our business and serve you:

• payment gateways, to process your payment;
• courier and logistics partners, to deliver your order;
• technology providers that host and operate this website on our behalf;
• government or law-enforcement authorities, where required by law.

These parties may use your information only for the purpose for which it was shared.

5. Data security

We use reasonable security practices, including encrypted (HTTPS) connections, to protect your information. No method of transmission over the internet is completely secure, but we work to protect your information against unauthorised access, loss or misuse.

6. How long we keep it

We keep personal information for as long as needed to fulfil the purposes described in this policy, including meeting our legal, accounting and tax obligations, after which it is deleted or anonymised.

7. Your rights

You may ask us to access, correct, update or erase your personal information, withdraw consent you have given, or raise a grievance about how your information is handled. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

8. Children

This website is intended for adults. We do not knowingly collect personal information from anyone under 18 years of age. Products for children should be purchased by a parent or guardian.

9. Links to other websites

Our website links to third-party sites such as YouTube, WhatsApp and Amazon. Their privacy practices are governed by their own policies, and we are not responsible for them.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated.

11. Contact and grievances

For any questions, requests or grievances about this policy or your personal information, contact: